Refund & Exchange Policy

Your satisfaction is our priority. Please review our policy carefully to ensure a smooth return or exchange process.

Returns & Exchanges

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Return

  • Your item must be in the same condition that you received it.
  • The item must be unworn or unused, with original tags  attached.
  • It must be in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us first. Items sent back to us without first requesting a return will not be accepted.

Fastest Exchange Method: The quickest way to ensure you get the item you want is to return the item you currently have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately.

Mandatory Requirement: You must create a video of unboxing upon receiving the order to be eligible for claims regarding damages or defects.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods (food, flowers, etc.)
  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products, hygiene items)
  • Hazardous materials, flammable liquids, or gases.

Please contact us at shoppzey.official@gmail.com if you have any questions or concerns about your specific item.

Refunds & Replacements

Once we have received and inspected your return, our Quality Control (QC) team will give a final approval. We will then contact you regarding your refund or replacement options.

Replacement Option

If you opt for a replacement, we will create a new order and adjust the amount you paid for the returned one.

Refund Processing Times

For Cash on Delivery (COD) Orders:

The refund will be processed to the  Bank account details you provide us within 3 working days after QC approval.

For Prepaid Orders:

Payment will be refunded to your original payment method within 10 business days after QC approval. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us immediately at shoppzey.official@gmail.com or WhatsApp us at 03185603494.